We were notified by Trip Advisor recently with the news that we had been awarded a Certificate of Excellence Award for 2014!
Yay to us!
What is a Certificate of Excellence award?
The Certificate of Excellence award honours hospitality businesses that consistently achieve outstanding traveller reviews on TripAdvisor.
Properties that are awarded the Certificate of Excellence demonstrate hospitality excellence and represent the upper echelon of businesses listed on TripAdvisor, the world’s largest travel site.
How are Certificate of Excellence recipients determined?
Trip Advisor use a proprietary algorithm that factors in a variety of user-generated content. This includes review ratings, overall rating and quantity, and recency of reviews. To qualify for a Certificate of Excellence, a hospitality business must:
• Maintain an overall TripAdvisor rating of at least four out of five
• Have a minimum number of reviews
• Have been listed on TripAdvisor for at least twelve months
A property’s popularity ranking on TripAdvisor is also factored into the algorithm.
Comment from Trip Advisor:
“These outstanding accommodations, vacation rentals, attractions and restaurants from around the world are being honoured because they consistently impress travellers. In fact, the Certificate of Excellence is a real source of pride for hospitality professionals because it’s all determined by traveller reviews and ratings on TripAdvisor”.
At Hidden Valley Tourist Park, we try very hard to ensure all our guests receive an exceptional level of customer service during their time with us, and we are most appreciative of our award and for our past guests, who have taken the time to share their experiences on Trip Advisor with other travellers.