WOW! What a year….. You can feel safe here at Hidden Valley Holiday Park.
We have worked tirelessly over the last year and are confident that we can keep you safe from COVID-19
Check out our COVID-19 Safety Plan **See below our updated Covid-19 Cancellation Policy
|Hidden Valley Holiday Park – Infectious Disease Outbreak (Pandemic) COVID-19 Management Plan|
|Confirmation Steps||Actions Required||Details of Procedure|
|1. Prospective guests are to confirm that they have not returned to Australia from overseas in the last 14 days.||Those who have returned from overseas must self-quarantine for 14 days after entering Australia.||This has been recorded in guest declaration for all guests on arrival.|
|2. Prospective guests are to confirm they have not, in the last 14 days, been in close contact (as defined in the current Communicable Diseases Network of Australia (CDNA) guideline (CDNA guideline)) with someone who has COVID-19.||Prospective guests must self-quarantine if they have been in close contact with someone who has COVID-19 for 14 days after the last contact with that person.||This has been recorded in guest declaration for all guests on arrival.|
|3. Prospective guests are to confirm they have not, in the last 14 days, been in a COVID-19 hotspot as defined by the Chief Health Officer.||Prospective guests must self-quarantine if they have been in a COVID- 19 hotspot in the last 14 days for 14 days after leaving the designated hotspot.
Accommodation providers are recommended to retain a copy of each new resident’s contact details for their records.
|This has been recorded in guest declaration for all guests on arrival.|
|4. Prospective guests are to confirm they have not had a fever, cough, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and are otherwise well.||Prospective guests who are currently unwell with a fever, cough, sore throat or shortness of breath, or report having been unwell in the last 72 hours especially with cold or flu type symptoms must be isolated immediately and not enter communal areas. The Local Public Health Unit must be contacted for the guest to be tested and isolated until results are returned. A clinical decision will be made by the Local Public Health Unit as to where the ill person should be managed with consideration of reducing risk of geographical spread.||This has been recorded in guest declaration for all guests on arrival.|
|5. Prospective guest should be asked if they have previously been diagnosed with COVID-19.||If a guest indicates they have had COVID-19 they must confirm at least 10 days have passed since onset of symptoms; and they have been free of all symptoms for at least 72 hours; and provide evidence of completion of isolation.||This has been recorded in guest declaration for all guests on arrival.|
|6. Prospective guest should provide details of locations visited and accommodation details for the 14 days’ prior to checking into your business.||Details are to be recorded of locations visited and accommodation details.||This has been recorded in guest declaration for all guests on arrival.|
Coronavirus HOTLINE 1800 675 398
|Businesses must follow all relevant Government Health Directives
Businesses can open essential communal facilities – amenities, laundry, and receptions subject to any restrictions contained within the current relevant health directive applicable in the State; Non-essential communal facilities – swimming pools, water parks, playgrounds, mini golf, jumping pillows, BBQ’s, Camp Kitchens, recreation rooms and the like – should only be opened once allowed by, and in accordance with, the current relevant health directive applicable in the State; and The operation of on-site kiosks, cafés, bars or restaurants must comply with the current relevant health directives applicable in the state, including any maximum number of seated dining patrons
|Confirmation Steps||Details of Procedure|
|1. All guests and staff will be provided with relevant information to prevent the spread of COVID-19.||All relevant information has been provided in writing all relevant information. The informative posters are located through out the park and communal areas.|
|2. Signage will be placed at entry/exit points of all accommodation and communal facilities to provide guests and staff with relevant information to prevent the spread of COVID-19.||A sanitising station with all the relevant informative signs are located at the entry/exit points|
|3. Cleaning supplies, liquid soap, running water, alcohol-based hand rub, paper towel or hand dryers are to be provided at entrances/exits to communal facilities.||A sanitising station with all the relevant informative signs are located at the entry/exit points|
|4. Hand washing facilities are adequately stocked with liquid soap and paper towel or hand dryers and these are kept clean and in good working order.||All our amenities and facilities are checked and serviced daily.|
|5. Good respiratory hygiene practices will be promoted.||All Housekeeping staff are to wear face masks when servicing rooms. Correct respiratory information signs are located throughout the park.|
|6. Communal facilities must be kept clean and hygienic. Frequently touched surfaces, such as kitchens, bathrooms, door handles and light switches, will be routinely cleaned to reduce contamination. Records of cleaning activities must be kept.||A daily checklist is completed to ensure facilities are kept clean and hygienic. All touchable services are disinfected|
|7. Businesses must have a mandatory rule of one (1) person per 4 sqms for all communal facilities such as amenities, reception and laundry.
As far as possible, guests will maintain a minimum distance of 1.5 metres from other guests within communal facilities.
|Our guests and staff are advised of this and we have informative signs in all area’s
Staff are trained and instructed on policing
|8. Businesses should introduce a mandatory rule of 1.5m social distancing excluding a ‘household unit’. Those outside the ‘household unit’ must observe this 1.5m rule unless relevant health directives authorize this to cease.||Our guests and staff are advised of this and we have informative signs in all area’s
Staff are trained and instructed on policing
|9. All roofed accommodation will be thoroughly cleaned between change-over of guests in accordance with environmental-cleaning and records of cleaning must be kept.||Our Housekeeping staff have been provided with relevel training and information. Records are kept in the main office and are always available for inspection
|10. Guests/employees who become ill with respiratory symptoms will be isolated. The Local Public Health officer must be contacted for the guest/employee to be tested and isolated until results are returned. A clinical decision will be made by the Local Public Health Unit as to where the ill person should be managed with consideration of reducing risk of geographical spread.||
In the event of guest/employee becomes ill with respiratory symptoms must self-isolate immediately and report to the Public Health Officer. NT Regualtions will then be followed – see https://coronavirus.nt.gov.au/stay-safe/testing for more information
|11. An arrangement is in place to enable guests to meet self-isolation requirements if needed (i.e. the provision of self-contained accommodation with private bathroom and kitchen facilities (or provision of meals) so that guests don’t access communal areas).
If no facilities are available, contact your Local Public Health Unit for advice.
|We have fully self-contained accommodation options and registered with the relevant bodies to able to accommodate self-isolators|
COVID-19 Cancellation Policy
If you require to cancel your booking due to travel restrictions put in place by the Australian Government, due to the Coronavirus you will be offered two options when cancelling
Option 1. – Any monies paid will be held here in our system as a credit for future use (or pass on to another person) This credit will be valid for 2 years.
Option 2. – You will be charged a discounted cancellation/administration fee of $20 and refunded the balance
Thank you for your understanding in this difficult time. Hopefully we will see you soon.
*Please note that due to unprecedented amount of refunds and cancellations we are processing, funds will be refunded 14 days prior to the initial arrival date of the cancelled booking. Please be patient with us. We WILL refund you.
This is for bookings placed directly with us. If you have used a 3rd party like Booking.com you will need to contact them directly.