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Terms & Conditions

All online and phone payments must provide the credit card used on arrival.

A deposit is required to secure each reservation:

  • For phone bookings a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation or within 7 days of booking.
  • For online bookings a deposit equal to the total tariff is payable at time of making the reservation.

Please Note: A 1.5% fee applies to the total amount on all credit card transactions. We accept Visa, MasterCard and Union Pay. Should you not wish to incur any credit card transaction fees, there are alternate payment options available, these are: Direct Deposit or Cheque.

Direct Deposit: If you are using this payment method, please ensure your reservation number is entered as the description on your payment into our nominated bank account to ensure it is applied to the correct reservation. A copy of your transaction must be sent to us as confirmation for our records.
Cheques: Will only be accepted if received more than 2 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side.

Date changes to bookings (only for this website and phone bookings):
Provided 14 days notice is given, we can honour this request. However, booking can only be changed once from the original booking dates. Please contact our office – contact details can be found at hiddenvalleyto.wpengine.com/contact-us. We will do our best to assist you, but cannot guarantee that changes can be made.

Cancellation Policy (all cancellations must be received in writing):
Please note: This policy does not apply after the stay has commenced.

Cancellations (Online Bookings on external websites)

  • All cancellations will forfeit the full booking amount

Cancellations (bookings through this website)

  • 14 days + notice: Refund of monies paid (excluding credit card transaction fees) less administration fee of $30
  • Within 14 days from arrival date: No refund of monies paid

Cancellations (Phone Bookings)

  • 14 days + notice: Refund of monies paid (excluding credit card transaction fees) less administration fee of $30
  • Within 14 days from arrival date: No refund of monies paid

COVID-19 Cancellation Policy

If you require to cancel your booking due to travel restrictions put in place by the Australian Government, due to the Coronavirus you will be offered two options when cancelling

Option 1. – Any monies paid will be held here in our system as a credit for future use (or pass on to another person) This credit will be valid for 2 years.

Option 2. – You will be charged a discounted cancellation/administration fee of $20 and refunded the balance 

Thank you for your understanding in this difficult time. Hopefully we will see you soon.

*Please note that due to unprecedented amount of refunds and cancellations we are processing, funds will be refunded 14 days prior to the initial arrival date of the cancelled booking. Please be patient with us. We WILL refund you.


This is for bookings placed directly with us. If you have used a 3rd party like Booking.com you will need to contact them directly.

  1. Please note that Hidden Valley Holiday Park is closed on Some Public Holidays. 
  2. The balance of your account, is payable upon arrival by cash, credit card or EFTPOS. Please note that cheques are not accepted on arrival. Different conditions apply for group reservations and reservations made via Travel Agents.
  3. Check in time is from 2pm, and check out time is before 10.00am, daily 
  4. A fee of $100-for cards or $200-for keys for unreturned boomgate cards and keys will be charged if card/key is not returned at check out
  5. We reserve the right to make a charge to the guest’s credit card for damage caused or additional cleaning is required